Returns and Refunds

Order Changes & Exchanges

Please carefully review your order details, including size, design, and quantity, before confirming. Due to our swift processing commitment, we cannot accept returns or exchanges for incorrect selections, including item type, size, design, or address.

If you make an error, you have 6 hours from the order placement to cancel and reorder correctly. For any pre-order questions, feel free to contact us. Your satisfaction is our priority.

Canceling Orders

You may cancel your order within 6 hours of placement. Orders cancelled outside this period might be in processing or shipping stages. A 10% cancellation fee applies. To cancel, please contact us at [email protected].

Return Window

You have 30 days from the delivery date to return an item. After this period, orders are considered accepted, and refunds will not be issued.

Eligible Conditions for Returns

  • Item arrived damaged or broken
  • Design differs from what was ordered
  • Size or material is incorrect
  • Incorrect product was delivered
  • Product description does not match the received item

Condition of Returned Items

  • Must be in original condition and packaging
  • Cannot be worn, washed, or altered
  • Defects must be due to our error
  • Original tags must be intact
  • Minor issues like stray threads are not eligible

Required for Refunds

  • Shipping label/receipt
  • Proof of purchase
  • Evidence of defects
  • Relevant email screenshots

Return and Refund Process

  • Please email your refund request and documentation to [email protected].
  • Our Customer Service team will review and respond within 2-3 business days.
  • Ensure email notifications are enabled. Refunds require confirmation of return eligibility.

Return Shipping Costs

Customers are responsible for return shipping costs, which will not be deducted from the refund amount.

Refund Processing Time

Allow up to 2 business days for refund processing once the returned item is received. You will be notified via email, and a full refund, including original shipping fees, will be issued promptly.

Awaiting Your Refund?

  • Verify your bank details and contact your credit card company, as processing times may vary.
  • Typically, refunds take 10-15 days to appear, depending on your card provider.
  • If you have followed these steps and have not received your refund, please email [email protected].
  • We will respond within 2-3 business days.

Important Notes

  • Our return policy is valid for 30 days from delivery. After this period, refunds are not provided.
  • Returns and exchanges are only available within the 30-day window, with no additional fees except for return shipping.
  • We are not responsible for returns lost or damaged in transit or those made without proper communication.